Privacy Policy for FPGT General Trading LLC

  1. Introduction
  • 1.1 Purpose

At FPGT General Trading LLC, we collect and process personal data for a variety of purposes essential to delivering our security products and services effectively. This section outlines the specific purposes for which we process personal data and how each purpose aligns with our business operations and client needs.

  • 1.2 Service Delivery

Objective: To ensure the effective delivery and management of security products and related services to our clients.

Details:

  • Order Fulfillment: We use personal data to process and fulfill client orders for security products. This includes managing the logistics of product delivery, coordinating with third-party service providers, and ensuring accurate and timely fulfillment.
  • Service Implementation: Personal data is used to configure and implement security solutions based on client specifications and requirements. This may involve setting up security systems, conducting installations, and providing necessary product training.
  • Account Management: We utilize personal data to manage client accounts, including handling account-related queries, providing support, and maintaining accurate records of client interactions and transactions.
  1. Customer Support

Objective: To provide responsive and effective support to our clients, addressing any issues or inquiries they may have.

Details:

  • Support Requests: Personal data collected through support requests (such as contact details and descriptions of issues) helps us understand and resolve client problems promptly.
  • Complaint Resolution: We use personal data to investigate and address client complaints, ensuring that we maintain high standards of service and client satisfaction.
  • Feedback Collection: Personal data may be used to collect client feedback on our products and services, which helps us improve and tailor our offerings to better meet client needs.
  1. Transaction Management

Objective: To manage and process financial transactions related to the purchase of security products.

Details:

  • Payment Processing: Personal data, including payment details, is used to process transactions securely. This includes handling credit card information, processing refunds, and managing billing statements.
  • Billing and Invoicing: We use personal data to generate and send invoices, manage billing inquiries, and ensure accurate financial records.
  • Financial Record-Keeping: Personal data is maintained for accounting and auditing purposes to ensure compliance with financial regulations and internal policies.
  1. Marketing and Communication

Objective: To communicate with clients about our products, services, and promotions, and to enhance their experience with our brand.

Details:

  • Promotional Materials: We use personal data to send clients information about new products, special offers, and updates that may be of interest to them. This includes email newsletters, promotional campaigns, and event invitations.
  • Personalization: Personal data helps us tailor our marketing communications to the preferences and interests of clients, ensuring that they receive relevant and engaging content.
  • Survey and Research: We may use personal data to conduct surveys and market research, gathering insights to improve our products and services and better understand client needs.
  1. Legal Compliance

Objective: To comply with legal obligations and uphold the integrity of our business operations.

Details:

  • Regulatory Compliance: Personal data is processed to meet legal and regulatory requirements, such as data protection laws, anti-money laundering regulations, and industry standards.
  • Contractual Obligations: We use personal data to fulfill contractual obligations with clients, including maintaining accurate records and enforcing terms and conditions.
  • Legal Claims and Disputes: Personal data may be used in connection with legal claims, disputes, or investigations, including providing evidence in legal proceedings and cooperating with law enforcement agencies.
  1. Business Operations

Objective: To support and enhance our overall business operations and strategic objectives.

Details:

  • Business Analysis: Personal data is used for internal analysis to monitor business performance, identify trends, and make informed decisions that drive our strategic goals.
  • Service Improvement: We analyze personal data to assess and improve the quality of our products and services, ensuring that we continue to meet and exceed client expectations.
  • Operational Efficiency: Personal data helps us streamline our operations, manage resources effectively, and optimize our processes to deliver better service.

FPGT General Trading LLC operates the Fortress Protection Group Technologies website (the “Website”), which provides our service, for FPGT General Trading LLC. Control means the power of a person, by virtue of contract or otherwise, to secure that the affairs of a company are conducted in accordance with its wishes whether by means of: being the owner of more than 50% of the issued share capital of the company, or having the right to appoint or remove the majority of its directors or otherwise controlling the votes at its board meetings, and the terms Controlling, Controlled by and under Common Control shall be construed accordingly.

This page is used to inform the Website visitors regarding our policies with the collection, use, security and disclosure of personal information if anyone decides to use our service and the Website.

If you choose to use our service, then you agree to consent to FPGT General Trading LLC for the collection and use of information in relation with this policy. The personal information that we collect are used for providing and improving the service. FPGT General Trading LLC will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.fp-me.com, unless otherwise defined in this Privacy Policy.

  1. Information Collection and Use

For a better experience while using our service, we may require you to provide us with certain personal and identifiable information, including but not limited to: your name, phone number, and postal address, email address. The information that FPGT General Trading LLC collect will be used for, but not limited to:

  1. Contact or identify you;
  2. Personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested;
  3. Improve the Website in order to better serve you; and
  4. Allow us to better service you in responding to your requests.
  1. Log Data

We want to inform you that whenever you visit our service, we collect information that your browser sends to us that is called Log Data (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

  1. Cookies

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our Website uses these “cookies” to collection information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

  1. Service Providers

FPGT General Trading LLC may employ third-party companies and individuals for the following reasons:

  • To facilitate our service;
  • To provide the service on our behalf;
  • To perform service-related services; or
  • To assist us in analysing how our service is used.

We want to inform our service users that these third parties have access to your personal information. The reason for this is to perform the tasks that are assigned to them by FPGT General Trading LLC on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

  1. Security

FPGT General Trading LLC values your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. However, it is important to remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

  1. Links to Other Sites

Our service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by FPGT General Trading LLC. Therefore, we strongly advise you to review the Privacy Policy of these third party websites. FPGT General Trading LLC have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

  1. Third Party Disclosure

FPGT General Trading LLC do not sell, trade, or otherwise transfer to outside parties your personal and identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page frequently for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

  1. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected]